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Global Support Center Clinical Help Desk

Contacting the Clinical Help Desk – Email

Email: MRLSD@msd.com
All users (internal/external, CROs, CRAs, etc) in any region can always email the MRL Service Desk to open a new case or check case status 
Escalations: MRLSDfeedback@msd.com
If you have a problem with your issue resolution, please use this email address to contact the MRL SD management team (responses in English)
*Local number, for cell phone usage.Toll charges may be incurred.

Contacting the Clinical Help Desk – Phone (Americas)

CountryPhone #
USA  1 844 967 4357
Argentina0800 333 0736
Brazil0800 891 8846
Canada1 877-570-6979
Chile800395035
Colombia01 800 518 1631
Costa Rica0800 011 1193
Ecuador1 800 225 528  
+877 425 6993
Mexico0018 001 233 328
Panama001 800 507 2425
Peru080 054 623
Puerto Rico1 866 788 0567
Guatemala8668010754
Dominican Republic8443504292

Contacting the Clinical Help Desk – Phone (Asia Pacific)

CountryPhone #
Australia1 800 052 381
China400 810 0675
Hong Kong307 14 773
India000 800 440 1806
Japan012 098 3580
Malaysia1 800 88 1509
New Zealand050 893 0977
Philippines1 800 144 10359
Singapore800 448 1669
South Korea080 440 0880
Taiwan080 909 0297
Thailand001 800 441 0254

Contacting the Clinical Help Desk – Phone (EMEA)

CountryPhone #CountryPhone #
Austria0800 293 770Turkey00800448825930
Belgium0800 81058Russia8 10 800 238 01044
Czech Republic800 700 427Saudi Arabia8008444270
Denmark806 050 08Serbia0800190224
Finland0800 98904Slovenia0800 80793
France0 805 540 501South Africa0800 981 389
Germany0800 589 1608Spain900 812 648
Hungary06 809 83800Sweden020 160 5643
Ireland1 800 995 050United Kingdom0800-028-4882
Israel1 809 448 379
Italy800 928 378
Malta80062186
Netherlands0800 020 1448
Norway800 30 597
Poland800 702 113

Clinical Help Desk Hours of Operation

Americas

LanguageHours of Support
English24*7*365
Spanish7am to 8pm EST
Portuguese7am to 6pm EST

EMEA

LanguageHours of Support
English24*7*365
French7am to 6pm CET
German7am to 6pm CET
Spanish8am to 8pm CET
Portuguese10am to 7pm CET

Asia Pacific

LanguageHours of Support
English24*7*365
Japanese8am to 7pm JST
Mandarin8am to 9pm CST
Korean9am to 6pm KST